Help Center


Buy From SusanEx

1. What does SusanEx do?
SusanEx provides a variety of services for online gamers. Chiefly, we are the largest seller of in game currency for massively multiplayer online games such as Wow gold, Swtor Credits, RIFT Platinum, Runescape Gold, Dungeons and Dragons Online, Auto Assault. SusanEx has built its reputation based on competitive pricing, fast deliveries and reliable and consistent customer service.


2. Are there any discounts for larger orders?
The good news is YES. This will be based on a case by case basis. Please contact us via Live Help or email us.


3. How do I check on the status of my order?
If you would like to track your order, please log onto our live chat and one of our customer service representatives will assist you straight away, in real time.

4. Why does my order require phone verification?
We like to take all possible steps to protect our clients' details as well as the integrity of SusanEx. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.


5. Why does my shopping cart remain empty even after I have tried to add something?
We use 'cookies' to link your payment with the details of the purchase, and if there is something preventing the cookies from adhering properly the shopping cart can appear empty. If you are placing the order behind a firewall or from work or have special software installed to block cookies, you may experience this problem. If you are having this problem, our live chat representatives are standing by to assist you through the order process.

Account


1. Creating a SusanEx.com Account in advance.
You can create an SusanEx.com account at anytime by following these steps:
Click the "Register" link.
Fill in your First and Last Name.
Fill in your desired username and choose a password.
Click the "Sign-Up" button! It's that easy!


2. Do I have to register an account to order from SusanEx.com? No, SusanEx.com accounts are there for your convenience to save time on your next visit. You do not have to create an account to order from SusanEx.com.

Delivery

1. How is delivery accomplished?
Usually, after we get the payment from customers. We will send an instruction email to you about how to get the gold from us.  So, after you done the payment , please check your email box firstly , if you haven't got the email for long time, please come to contact us on Live Chat .

2. What's the method of delivery?
There are two delivery method.  "Person Trade" and "Auction House".
Usually we prefer to use auction house. The first reason, we have time difference problem. Sometimes, maybe you can not to log into the game by some reasons, when we can trade with you. The second reason, we can not hold the gold for long time. When we have the gold, we have to contact customer at once, whatever what time.
So, if we use auction house, after you post the stuff in AH as we request.  You can go to anywhere, even if you are not online in the game, we still can deliver the gold to you by AH.

3. How long does delivery take?
Usually our (MAX)delivery time is 24 hours. If you want to check the exact time, welcome to our Live Chat anytime.

4. It's really important. Can you deliver right now?
If we are online, YES! If we are not online and it is very critical for you to get instant delivery, please contact us first before making your payment. This is to ensure that we can deliver the item when you want it.

5. You have stopped talking to me in game during Person Trade. What's wrong?
Please rest assured that if we have stopped communicating with you, it is due to our Internet connection that was disconnected due to some reasons. When this happens, it is impossible for us to contact you or meet you until the connection was resumed. To help you, there is an indicator on our website that will let you know if we are online or not. Simply contact us again when we are back online.


6. Delivery of the items will be delayed IF:
1. Your E-check payment hasn't been cleared yet. It can take up to a 4-5 business day for the funds to be cleared. Delivery will be made after payment has cleared.
2. Insufficient or wrong information is provided. For example, you did not include your in-game character name or you gave the wrong name or wrong server. Delivery can only be made until the right information is given.
It is important that you provide us with a valid email for us to contact you.


Payment

1. What forms of payment does SusanEx.com accept?
We accept payment through a Paypal account: or Checking account with a CONFIRMED shipping address.
Sending a payment without a CONFIRMED shipping address will be at your own risk as we will not make delivery unless we received your confirmed shipping address . We reserve the right to reject your payment if it is sent through a Paypal account without a CONFIRMED shipping address.
NOTE: For larger orders we may require a Western union as payment. Please contact us via Live Help on how to send us money for Western Union payment.


How long does it take for my payment at www.paypal.com to be processed?
E-check - Processing takes up to a 4-5 business day wait until the funds have cleared.
Paypal account balance - Processing is instantaneous and delivery can be made anytime after we receive the payment in our account.
After you have sent your payment information, Paypal will inform us regarding your payment by forwarding a receipt to us. We will contact you to arrange for delivery once we have verified all your details.

How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for Member Login, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options Member Login supports.


I've sent an e-check, but I did not mean to. How do I cancel it?
If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.

Safety

Is this business safe or legal?
SusanEx.com has specialized in this kind of business over 2 years, and served hundreds of thousands of customers.  The stock we have available has been purchased legitimately from game players the world over who chose to sell their excess.


How to protect from imposters?
It is always safer to deal with a well known trader and seller. The following procedures are now implemented at SusanEx.com for all trades and purchases to protect our customers from bSusanEx scammed.
When purchasing products make sure you are always make your payment ONLY to sales@SusanEx.com on our website. Check the spelling! Some scammers use minor variations in spelling to fool you! If someone asks you to send a payment to another address for ANY reason, it's not us!
When dealing with SusanEx.com staff over Live Help, IF YOU ARE ASK TO HAND ANYTHING OVER FIRST before getting something when trading, send an email to sales@SusanEx.com with a password for him to repeat to you in a game if you are unsure!
An additional safety feature is to click on the Live Help Button on our website. That links you directly to an SusanEx.com staff.
When you follow the above procedures, your trade or purchase from SusanEx.com will always be 100% safe!


I'm worried about the privacy of my details?
We do not disclose your details to any third party. If you want to find out more about our policy go to Privacy Policy in the footer area on the homepage.

Customer Service

Welcome to SusanEx customer support. We pride ourselves on our high quality customer support; open every day, around the clock, to serve you. Click the link bellow to chat with our online support right now: Live Chat
Frequently Asked Questions (FAQ)
For immediate answers to the most frequently asked questions, Frequently Asked Questions
Contact us by Email
You can reach us at any of the email addresses below. Please allow up to 24 hours for us to respond. If you have urgent issues that need our immediate attention, please contact us via LiveChat.

Currency: susanservice@hotmail.com
Question about Order:susan@SusanEx.com


Contact us by Live Chat
You can reach us at any time of day via Live Chat. Just click on the Live Chat button below and you will be connected to our support department.

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